sub-modules

Real-Time Communication

Embedded video, audio, chat, and AI meeting agents for interactive digital experiences.

Embedded real-time communication with video rooms, audio conferencing, AI-powered meeting agents, and telephony bridge for interactive digital experiences. Real-Time Communication makes every DXP experience interactive and collaborative.

Real-Time, Built In

subtitle: Video rooms, audio conferencing, AI meeting agents, and telephony — embedded natively in any DXP experience.

Video Rooms

desc: Multi-participant video with screen sharing, recording, and adaptive quality.

AI Meeting Agents

desc: Automated transcription, action item extraction, and follow-up generation.

Telephony Bridge

desc: Connect to PSTN, SIP trunks, and existing phone systems from any DXP application.

Real-Time Chat

desc: Persistent and ephemeral channels with threads, reactions, and file sharing.

interactive-experiences-at-scale

Interactive Experiences at Scale DXP Real-Time embeds video conferencing, audio rooms, and persistent chat directly into any application or content page. Visitors can join video rooms, share screens, and collaborate in real-time without leaving the DXP experience or installing plugins. AI meeting agents join rooms automatically to provide real-time transcription, speaker identification, action item extraction, and post-meeting summary generation. Transcripts are searchable and linked to the content or workflow context where the meeting occurred. The telephony bridge connects DXP to traditional phone systems via PSTN and SIP trunks. Inbound calls route through DXP workflows for intelligent routing, and outbound calls are triggered by campaign or workflow steps with automatic logging and recording.

data Viz

Real-Time Communication Specifications

Video Quality
Up to 4K with adaptive bitrate and simulcast
Participants
Up to 100 participants per room
Latency
<150ms end-to-end with global edge relays
Recording
Cloud recording with automatic transcription
Chat Persistence
Configurable message retention with search
Telephony
PSTN, SIP, WebRTC bridging with DTMF support
AI Features
Transcription, speaker ID, action items, summaries

faq section

Section 1

How does DXP Real-Time differ from standalone video conferencing?

DXP Real-Time is embedded directly into your application context. Participants see the relevant content, data, and workflows alongside the video call — not in a separate window. AI agents can reference the surrounding context for more relevant transcription and action items.

Section 2

What is the maximum number of participants per room?

Video rooms support up to 100 simultaneous participants with adaptive quality. For larger audiences, DXP supports one-to-many streaming for webinars and live events with thousands of viewers.

Section 3

Can I use DXP Real-Time without video?

Yes. Audio-only rooms, persistent chat channels, and ephemeral messaging are all independent features. You can mix and match based on the interaction pattern your application requires.

Section 4

How does the telephony bridge work?

The telephony bridge connects DXP to PSTN and SIP trunk providers. Inbound calls are routed through DXP workflows for IVR, intelligent routing, and agent assignment. Outbound calls are triggered by workflow steps or campaign actions with automatic logging.

features

chat: true

audio: true

ai agents: true

telephony: true

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deployment types

  • Cloud (SaaS)
  • Self-Hosted